Thanks for purchasing our products at www.authoralexajordan.com operated by Author Alexa Jordan.

Due to the nature of our business and products we sell, items that are personalized are not eligible for a return or refund.

If our products arrived damaged in any way, please contact us with 7 calendar day of purchase, and I’ll be happy to send a replacement. Proof of damage must be sent with 7 calendar days of the initial claim.

If anything is unclear or you have more questions, feel free to contact Alexa at alexa@authoralexajordan.com